Veloxity LLC The owner and operator of the Veloxity.com website and Veloxity CRM.
Veloxity CRM The CRM application offered by Veloxity LLC. This application is web-based, but for the purposes of this document is to be distinguished from the Veloxity.com website.
Customer A user of the Veloxity CRM application. This definition applies to both users with a paid subscription and users within a free trial.
Custom Data Any data that is entered into a Customer's CRM application.
The types of data collected by Veloxity depends on if and how the Veloxity website and Veloxity CRM are used.
The Veloxity website collects anonymized usage data, such as time spent on each page and what kind of navigation occurs between pages. When signing up for Veloxity CRM from the Veloxity website, the Customer must provide an email address, first and last name, country, company name, and phone number.
The Veloxity CRM application collects anonymized usage data, such as how often a feature used and how much time is spent in an active session. When additional users are added to a Customer's Veloxity CRM application, an email address, first name, and last name are required.
The Veloxity.com website collects personal data through form submissions, such as an individual signing up for a Veloxity CRM trial. This information may be used for marketing purposes (for example, asking how the Veloxity CRM trial is going). This data may also be used for customer support purposes. This data is not shared with third parties except where necessary to perform the services requested by the Customer.
The Veloxity.com website and the Veloxity CRM use Google Analytics to track anonymized usage data. This information is shared with the Google Analytics platform to learn how individuals use the website and application. This is used to enhance marketing strategies for the Veloxity website and to learn how Customers use Veloxity CRM to better target new features and changes.
Given the nature of CRM applications, Customer Data will likely contain personal data. However, this data is collected and used by the Customer. As such, the Customer acts as the Data Controller and the Veloxity CRM as the Data Processor. The Veloxity CRM application processes the data only to provide the service which the Customer has signed up for.
Veloxity LLC employees do not access this Customer Data, except when granted explicit access by the Customer for technical support reasons. This Customer Data is not shared with any third parties, except where necessary to perform the services requested by the Customer.
Customers may opt-in to allowing Veloxity CRM to access their Google data. This is used as a way empower Customers to send and receive emails relating to Customer Data within the Customer's CRM. This Google data is treated as Customer Data, as outlined above.
When additional users are added to the Veloxity CRM application by a Customer, the email address, first name, and last name of these users are collected by Veloxity LLC. This information may be used for customer support and marketing purposes. This information is not shared with third parties except where necessary to perform the services requested by the Customer.
The Veloxity CRM application makes use of third parties to provide the services requested by the Customer. A list of Third Parties and links to their Privacy Policies follows:
|Service Provider||Cookie Name||Purpose|
|Veloxity||JSESSIONID||This cookie is used to identify a customer's current session with the Veloxity CRM. There may be more than one cookie with this name, depending on how the CRM is configured.|
|Veloxity||desktopMobile||This cookie is used to track a user's display mode preference.|
|Veloxity||TSI||This is the "tab session id". It is used to differentiate multiple tabs in a user's current session. (This is technically stored using "sessionStorage", which is similar to cookies but not exactly the same).|
|Cloudflare||__cfuid||"The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis." (Source)|
|Stripe||__stripe_mid||Used by Stripe to streamline credit card payments.|
|Google Analytics||_ga||"Used to distinguish users." (Source)|
|Google Analytics||_gat||Cookie name begins with "_gat". "Used to throttle request rate." (Source)|
|Google Analytics||_gid||"Used to distinguish users." (Source)|
|Zendesk||__zlcmid||For the support chat widget on the Veloxity website. "store visitor's ID for widget's authentication". (Source)|
Personal data is collected by Veloxity for particular purposes, as outlined above. The Veloxity policy is to retain this personal data for no longer than is necessary to serve these purposes, unless required by legal obligations to retain it for a longer period of time.
Effective as of June 10, 2019